Rate Increases

I just signed an invoice for an annual rate increase from a vendor. They have provided no additional value for us over the past 12 months, but they feel that we should pay more. Interesting concept. Companies need to work in such a way that their customers will gladly pay more on an annual basis. Give me automatic updates. Give me features that I didn’t know I couldn’t live without. Make your service so outstanding that I feel a little bad about not paying you more.

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